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Frequently Asked Questions

Questions & Answers

Where do your products come from?

Most of our products come from suppliers located in the United States. Sometimes we offer specialty items from overseas. Many of our Wolf Jewelry items come from Asia.

What forms of payment do you accept?

You can select your preferred payment method at checkout. We accept secure payments via Credit Cards and Debit Cards. Note that additional exchange fees may apply if your currency is other than US dollars.

Do you accepts returns and give refunds?

Your satisfaction is important to us. We have a product-based Refund Policy.

14-Day Returns for Jewelry for any reason
14-Day Returns for damaged or defective mugs or apparel
14-Day Returns for mugs or apparel that were misprinted or sent in error

Unfortunately, since our apparel and mugs are specialized made-to-order items, we cannot accept returns because you changed or mind or ordered the wrong size. Please review our size charts carefully.

Please review our Refund Policy for the process and exceptions before starting a return.

How long does shipping take?

The product pages for all of our apparel, home goods and accessories provide an estimated delivery time. Please consult the product pages of the items you are interested in.

For jewelry items, orders are processed immediately and are fulfilled within 7 business days. Our carriers try to deliver within 10 business days after that. If you have ordered a specialty item from overseas, it can take up to 20 business days to arrive.

Please note that while we do our best to provide you with the most accurate time estimates, our estimates are not guarantees.

Can I change or cancel my order?

Orders are processed very quickly so it will be challenging to change or cancel an order. Please contact us by using the "Contact Us" form in the main menu of our website. We will see what we can do. Please put "Cancel Order" or "Change Order" in the subject line of your e-mail.