Privacy policy

This Privacy Policy describes how doggyloveandmore.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify, and may be shared with our sales channel Facebook, our sales channel TikTok, our suppliers, and our operational service providers. 

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers and any other information required to process your choice of payment method), email address, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, our sales channel Facebook, our sales channel TikTok, the payment gateways that process your payments, our suppliers, and the service providers who support our business operations through shipping and delivery, e-mails, text messages and Facebook messenger. 

Customer support information

  • Examples of Personal Information collected: name, order number, order details related to your personal information, billing address, shipping address, payment information (including credit card numbers and any other information required to process your choice of payment method), email address, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify, our sales channel Facebook, our sales channel TikTok, the payment gateways that process your payments, our suppliers, and the service providers who support our business operations through shipping and delivery, e-mails, text messages and Facebook messenger. 
INFORMATION YOU GIVE TO US ABOUT OTHERS

You may give us information about other people, such as the name and address of the recipient of the goods you buy from us. We will only use this information for the specific reason you provide it.

INFORMATION FROM OTHER SOURCES

We may receive information about you from other sources (like our social media accounts, for example), including third parties that help us update, expand, and analyze our records and identify new customers, and provide products and services that may be of interest to you.

INFORMATION COLLECTED AUTOMATICALLY ONLINE

We may collect information about your interactions with us including, for example:

  • The type of device or browser you are using
  • Your IP address
  • Your browsing behavior while on our website
  • The URLs of the websites you visited before visiting our site (these are called “referring URLs”)
  • IMEI/UDID (a numeric identifier for your mobile device)
  • MAC address (another kind of numeric identifier for your mobile device)
  • IDFA (Apple’s ID for advertising), a randomly generated number

DoggyLoveandMore may use technologies such as cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. Users can control the use of cookies at the individual browser level.  By using our website, without controlling the use of cookies at the individual browser level, you consent to our use of cookies.

We may permit third-party service providers to collect and process some information from our website. We may share personal information with those providers and may have similar arrangements with interest-based advertisers. Our website is not designed to respond to “do not track” requests from browsers.

LOCATION INFORMATION

Our website may collect your location to determine whether to provide you with content, information, and notices that may be required by law based on your location.

REVIEWS AND OTHER CONTENT YOU PROVIDE

Our website may link to publicly accessible blogs or community forums. Be aware that anyone who accesses these areas may read, collect, and use the information you provide.

How we may use the information we collect:

  • Identifying you on our website in order to customize your experience
  • Fulfilling orders and requests for products, services, or information
  • Processing refunds, returns, and exchanges
  • Tracking and confirming online orders
  • Delivering products
  • Marketing and advertising products and services
  • Conducting research and analysis
  • Preventing and identifying fraud and other illegal activity
  • Engaging in internal uses such as data analytics with the purpose of enhancing existing and creating new products and services
  • Complying with and enforcing applicable legal requirements, contractual obligations, relevant industry standards, and our policies.

Sharing Personal Information

We share your Personal Information to provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or when we believe disclosure is necessary or appropriate to protect DoggyLoveandMore companies, including our affiliates and subsidiaries, our customers, or others.
  • We may share your Personal Information in the event of a corporate sale, merger, acquisition, joint venture, reorganization, divestiture, dissolution, liquidation, or similar event. 

DoggyLoveandMore does not exchange your Personal Information for monetary consideration.

We may combine or share information among current and/or future DoggyLoveandMore companies, including affiliates and subsidiaries. 

We may share your information with third parties to perform services on our behalf such as:

  • Fulfilling orders and delivering packages
  • Providing customer care and technical support, including servicing products
  • Sending DoggyLoveandMore marketing communications and providing advertising services
  • Personalizing the customer experience on our website
  • Conducting research and analysis
  • Processing credit card and other payment methods
  • Detecting fraud and other illegal activity

How We Protect Your Personal Information

We use a variety of security measures to ensure the confidentiality of your information. However, we cannot and do not guarantee the security of information transmitted to us, as we state in the Terms of Service Conditions of our Site.

You also can do your part to help protect the information you provide to us. If you create an account with us, use a strong password. Do not share your password with anyone — especially anyone claiming to work with us. We would never contact you and ask for your password — ever.

Your Choices

You may at any time:    

  • Stop receiving marketing or promotional emails, text messages or other messages (for example, “unsubscribe” from our e-mail list), direct mail, phone, and mobile marketing communications
  • Update and correct your personal information
  • Request removal of information you post on our Site; in some cases, we may not be able to remove your content or personal information, in which case we will let you know if we are unable to do so and why

 To do any of these, let us know by one of these methods:    

  • Follow the directions in a marketing email, direct mail, or digital communication that you receive from us
  • Provide your request and current contact information through one of the contact methods listed under “Contact Us” below
Please note: Even if we are able to anonymize or make your content or information no longer visible, this does not ensure complete or comprehensive removal of your content or personal information from the internet.

 

Protecting Children's Privacy

The Site is not intended for individuals under the age of sixteen (16). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the points of contact listed under "Contact" below to request deletion. 

Links to Other Websites

If our website links to other websites, those websites have their own privacy policies. This policy does not apply to information collected by those websites.

Social Media Features

Our website includes ways to interact and share using social media. These features may collect information such as your IP address or the page you are visiting on our website and may set cookies to enable the feature to function properly. Social media features can be hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.

Text Marketing Notifications

By subscribing to DoggyLoveandMore text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology.

Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Selling Personal Information

DoggyLoveandMore does not sell, rent, or trade your personal information to third parties, except for the reasons stated in the section entitled "Sharing Personal Information" above.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us at info@doggyloveandmore.com or by using the Contact Us tab on the Site. Please put "Privacy" in the subject line of any online communications.

If you would like to designate an authorized agent to submit these requests on your behalf, please ask them to contact us using the same methods and process.

California residents can also choose to opt out of the “sale” of their personal information to third parties. Based on the CCPA definition, “sale” refers to data collection for the purpose of creating advertising and other communications. Learn more about CCPA and your privacy rights.

How to opt out

We will no longer collect or sell your personal information, if you choose to opt out. This applies to both third-parties and the data we collect to help personalize your experience on our website or through other communications.

You can opt out by using the Contact Us form in our main menu or by clicking the "Send us an email" link at the top of our website. 

To be eligible to opt-out, you must be browsing from California.

Nevada Residents

If you are a Nevada resident, you have the right to request that we do not sell your personal information to third parties.  

As noted above, DoggyLoveandMore does not sell, rent, or trade your personal information to third parties.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Site or browse from one page to another. Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
cart Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
checkout_token Used in connection with checkout.
secret Used in connection with checkout.
secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_u Used to facilitate updating customer account information.

Reporting and Analytics

Name Function
_tracking_consent Tracking preferences.
_landing_page Track landing pages
_orig_referrer Track landing pages
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

 

We may need to update our Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operation, legal or regulatory reasons.  Such changes will take effect when posted.

We will provide prior notice on our Site of substantial and/or material changes. If we change how we collect, use, share or store your personal information. We may also provide notice to you in an e-mail, at our discretion. By interacting with our website you agree that you have read, understood and agree to our Privacy Policy and any subsequent changes or updates.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail by clicking the "Send us an email" link on our Site.  Please use “Privacy” as the subject of your message. You may also contact us by mail using the details provided below:

DoggyLoveandMore, Suite 100, 1075 North Service Road West, Oakville, Ontario, L6M 2G2 

Last updated: June 7, 2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your state or local data protection authority, or the FTC: https://www.ftc.gov/contact.